Frequently Asked Questions
Do you have points of sale?
We are a micro-business that sells exclusively online.
What are your payment methods?
We have the following payment methods available: PayPal, credit card.
Do you offer membership or loyalty programs?
Yes, we offer a membership and loyalty program. As a valued customer, you can enjoy exclusive benefits, rewards and special promotions. To join our membership or loyalty program, follow these simple steps: Step 1: Visit our website. Step 2: Create an account, once done, your membership is complete. Step 3: In your account, click on the yellow banner indicating to track the number of points and rewards to know where you stand. Step 4: Start enjoying exclusive perks, rewards and special offers. Thank you for choosing to be part of our loyalty program. Good shopping !
What should I do if I can no longer log in to my account?
If you know your username, you can request a new password using the Forgotten Password feature. If you don't remember your username send us an email .
What are your delivery times?
My store is not a rapid consumption platform, each garment is produced to order, the deadlines are indicated to you on each product sheet, with an estimate based on the order date, taking into account the design time of the garment , business days, and shipping.
How much does shipping cost?
From 100 EUR we ship for free. Otherwise, delivery costs will be clearly indicated to you at checkout.
Where is my order?
If you have ordered from us in our online store, you will receive an order email to the email address stored in the customer data. Please also check your SPAM folder. Typically, you will receive a tracking email from the shipping company as soon as the package is on its way. With the included tracking ID , you can track the status of the shipment.
What should I do if my order is late?
If your order is delayed, we sincerely apologize for any inconvenience. Please contact our customer service with your order number , and we will investigate and provide you with updates. During peak periods or peak occasions, please note that delays may occur, and we appreciate your understanding and patience. Rest assured, our team is committed to ensuring that your order is delivered as quickly as possible.
What are the conditions for using discount codes on your website?
The terms and conditions for using discount codes on our platform may vary depending on the specific promotion. It is important to carefully review the details provided with each discount code. Common terms may include expiration dates, restrictions on certain products, or minimum purchase requirements. To ensure a smooth experience, we recommend checking the terms associated with each discount code before applying it at checkout.
How to apply a discount code during the payment process?
Applying a discount code during checkout is simple. Follow these steps: Step 1: Add desired items to cart and checkout. Step 2: Find the “ Discount Code ” section on the checkout page. Step 3: Enter the discount code provided in the field. Step 4: Click the “ Validate ” button or similar next to the code entry field. Step 5: Verify that the discount is correctly applied and that the order total reflects the discount amount. Step 6: Continue with the checkout process and your discount will be reflected in the final purchase total.
Can I combine multiple discount codes on a single purchase?
No, generally only one discount code can be applied per purchase. Our system is designed to accommodate one promotion at a time to ensure a fair and consistent experience for all customers. If you have multiple discount codes, we recommend using the one that offers the most benefits for your current purchase.
What are the recommendations for washing my items?
Generally, a washing label is sewn onto all items. There are detailed instructions for cleaning the item. You can also refer to our maintenance guide .
How to find the right clothing size?
You will find the measurement table in each article. If you are unsure of the size, measure an item that fits you well and compare it with our measurement chart.
How do I know if a size is available?
First, click on the desired article. Then below you will see the different sizes available. If one or more of these are crossed out, it is because they are temporarily unavailable. If the size you want is available, select it and add it to the cart.
What should I do if my received item is defective?
During the production of an item, quality checks are carried out until the final item. We work with specialized suppliers. Humans work there, not robots. As a result, errors may occur. If this is the case, we apologize in advance and invite you to contact us by email with the appropriate photos and we will then address this complaint as soon as possible.
How do I return or exchange an item?
You will find all important information in the Returns section.