Refund policy
Returns
In accordance with articles L.120-20 et seq. of the French Consumer Code and following the adoption of the Hamon law, you have a period of 14 days to exercise your right of withdrawal without having to justify your decision or pay any penalties, with the exception, where applicable, of the cost of returning the goods. The 14-day period runs from the date of receipt of the goods.
To cancel your order within the 14-day cooling-off period, simply download the standard letter and send it to us.
Please indicate on the letter or on plain paper your surname, first name and order number.
ATTENTION: It is important to return the item(s) concerned with care (in perfect condition, including product labels, in their original packaging). Otherwise, Motor Wheels clothing reserves the right not to fully refund the order.
The shipping costs associated with the return of your item are your responsibility with the carrier of your choice (with proof of signature). They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Please note that no refund or exchange will be made without receipt of the product. For this reason, we invite you to send your parcel by Colissimo with signature.
We do not accept returns sent to a relay point. If a package is sent in this way, we reserve the right not to collect it.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
Return address:
Motor Wheels clothing
10 Ter lieu-dit les Ardits
33420 DAIGNAC
Gironde, FRANCE
If you would like further information, please contact our customer service department by email: contact@motorwheelsclothing.com
Wrong or damaged items
If, however, you receive faulty or damaged items, please contact us at contact@motorwheelsclothing.com with photos of the damaged items and we will arrange a refund.
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging. If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted. Then contact your bank. There is often a processing time before a refund is posted. If you have taken all these steps and still have not received your refund, contact us at contact@motorwheelsclothing.com.